Click Here to learn more about how we use cookies. Tech Chatter. 220. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Media Web. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Thanks for confirming your details via private message @JohnnyT8. 0 that contains your default network information. Samsung Emergency Mode. It's easy to turn on. I am signed in to My Virgin Media and it. Security matters. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Login to the Virgin Media online account in a web browser. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. always had child safe on. Account - Cable. 2. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. February 7, 2023. Stay safe online. Changing the computer's network settings to use any Public DNS should re-gain full access. Usually, it's best to either copy and paste the address in the field or make the changes via your hub settings page (more on how to access your hub settings can be found on this link - bottom of page). Select Set PIN for Payments. 220. Don't Create Content Areas in Blocks, No nesting blocks. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. Trusted Flagger Guidance. Virgin TV 360. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. The campaign highlights the importance of parental controls in the digital age. 2. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 0. on 18-07-2023 17:59. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. And shown to even younger children. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. saved changes reverting without obvious cause. Follow these steps: 1. To fix this you’ll need to log in to your router and change a few settings. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 168. Connect to the router with a LAN cable. Web safe provides ultimate protection when using the internet. 222 and 208. on 17-02-2023 16:14. When choosing a username on any site, make sure they pick a nickname and not their real name. 3. Go to your browser settings and click Advanced settings. By clicking Accept, you consent to the use of cookies. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 1. Browse Virgin Media Virgin Media Community. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. Options. on 13-02-2023 08:44. 1. My Virgin Media makes managing your account easier with all your information in one place. Cleanhands50. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. Account - Cable. Select the firewall and tick the following protocol. 10 REPLIES. We take you through locking channels and PIN settings. can only contain alphanumerical characters (a-z, A-Z, 0-9) and the following additional characters !@#&*_. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. It also says something about my accounts web settings. Once you have registered you’ll be able to do download the f-secure app onto your device. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. on 05-04-2023 13:11. Enter your credentials and press OK to log into the router settings menu. 3. Use parental control software and consider using filtering options, monitoring. Hi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. for all devices. 4. These are two settings – Virus Safe and Child Safe. Free downloads are available to all new and existing customers. My Virgin Media App. Thanks - 5400491. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. Try both Mac and Windows. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Remember that parental control settings are only one part of online safety. 1. Nobody in the group will know you have them on mute. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. GET YOUR DIGITAL TOOLKIT. ##. - 5391862. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 220. My fascination with technology and computers goes back to the days of Windows XP. Browse Virgin Media Virgin Media Community. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. QuickStart, set up and connections. Contact the site operator for further help. When I try to select them, the system won’t - 5386140. 222. 8. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Community Natter. I’ve called VirginMedia several times and they have not been able to help. My Virgin Media App. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. jump to content. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Just to set expectations the issues with Child Safe have persisted for over 12 months. Select Settings. Switched On Families. 168. I have the same problem as well, I have just checked my online security controls and it's all turned off. Virgin Media. I have web safe switched off but still certain sites wont load. Options. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. It shows that it is ‘on’ but doesn’t block any websites at all. 8. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Open an internet browser and type in the Virgin Media IP address: 192. 1 Kudo. select Save changes and confirm changes are saved as. com, @ntlworld. Virgin Media. It may take a few minutes for the block to be disabled. . How to turn on Child Safe. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Lee_R. Learn how you can change Web. Your child may feel they are missing out, particularly in secondary school. 5. It's easy to turn on. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. Search for proxy sites. Faced with this you can change the. I've tried a router reboot but that has not fixed it. Virgin Media; My Virgin Media; Shop;. Age verification is limited, relying on self-reporting. on 05-01-2023 17:27. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Once you have logged into the app and activated it on your device,. Manage Your Account. Then select the Settings PIN & Parental Controls option. 67. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. g. Stay safe online. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. You can customise your. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. 1 and all appears in order. Stay safe online. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Stream from Virgin Media. Parental controls are a set of tools designed to protect and keep children safe online. Select “Firewall”. 168. Virgin Media. 8. We give all our customers a complete, market leading security package called Virgin Media. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Parental controls block websites and applications that you think are unsuitable for your child. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. Look out! Your Virgin Media Child Safe settings have blocked this site We think this site may contain material that's unsuitable for children, so it's been blocked by your account's Web Safe settings. Child grooming. Log in to My Virgin Media. Safe remote learning hub. 8. 222 and 208. Manage Your Account. Thank you so much for your post and welcome to the community forums, it's great to have you here. Networking and WiFi. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. 123,8. You will be prompted to enter your PIN Number. Is it possible that the OP's public IP address changed at or around the time the Child Safe DNS ceased to function ? Could it be that Child Safe DNS perhaps works like OpenDNS where the desired exclusion settings are applied to DNS requests arriving from specified public IP(s) and any changes in ISPs public IP(s) have to be kept up to. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Browse Virgin Media Virgin Media Community. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Try setting the DNS on you device manually, and use Google's DNS servers as a test. Prefer Controllerless blocks. Try computers with Cisco’s OpenDNS using 208. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Forum team are best placed to help and issue has been flagged to them. Go to 192. This is a fast and very easy trick that can work even if you're not a Virgi. Very sorry to hear you've got an issue with the Child Safe feature. On the remote press the Menu button. 222 and 208. Manage Your. Looks like it's not toggling off / on at virgin media end. 168. Open Advanced settings. I am also experiencing the same issue. Virgin Media Community. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". However, adult sites are not blocked. Virgin Media customers can get unlimited online protection. Bypass Child Safe. Options. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. The computers and devices you wish to authorise are set up so that. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. I keep getting the message seen in the attached picture. 1. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. I have just had VM broadband installed. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Now select the Lock programmes by Age Rating option. To do this: Press Home on the remote. Stay safe online. I am sorry to hear you've been having some issues with WebSafe. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. There's no firewall settings that I can see, and. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. We are able to update this setting for you manually too, we just need to confirm a few account details. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Reconnect your VPN if necessary. Please allow me to send you a PM so I can look into this further. My Virgin Media App. I've tried logging out and in again a few times but the result is still the same. Create a PIN. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media DNS at 194. Reply. Now select the Lock programmes by Age Rating option. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Search. Community Natter. Options. Options. Try ExpressVPN >. Re: Websafe settings won't save. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 0 Kudos. If Child Safe. To exit a group, follow the same. try going to if Web Safe is on this site should be blocked. Virgin Media takes online safety seriously. The website is settings are saved and I have rebooted the Virgin Media Hub. On top of that, I cannot turn on/turn off again the options: whenever I try to click on any of the 2 switches "Virus Safe" and "Child Safe", they won't budge and I will get the error: "Sorry the changes you made were not saved, please try again". 1. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Web safe provides ultimate protection when using the internet. TV. We would like to show you a description here but the site won’t allow us. Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. Virgin Mobile doesn't have a option called 'Child Safe'. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 159. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. I'm looking to block certain websites but not enable child safe mode on their VM website. To confirm the settings update, click “Yes. on 06-05-2023 22:30. Re: Child safe not working. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Children's experiences online are unique and constantly changing. We do not use any VPN and I have checked that our AS is "Virgin Media". Manage Your Account. We're here to help. Changing network settings to use any Public DNS should re-gain full access for the device. Once logged in you will see 2 filters; Virus Safe and Child Safe. My Virgin Media app. The internet is an amazing place. Sign in to My Virgin Media a. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Set “Private DNS provider name” to: dns. If you haven’t changed your password, the default one is placed on the bottom of the router. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. Choose “Hardware and Sound” and click on “Troubleshoot audio. Click: Settings. Click: Web Safe. Then re-enter the passcode to confirm. Access your bills, diagnose faults and manage your package. Ensure that all options are ON and turned up. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. For best. From there the Web Safe can be accessed and configured. Tuning in. 8. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. How to Access Virgin Media Hub settings in the modem-only mode. In response to lotharmat. Then click on parental controls and then turn it on. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Options. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. We would like to show you a description here but the site won’t allow us. 168. 3. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. Parental controls leave search sites such as Google and Bing accessible. Networking and WiFi. 220 OpenDNS provide in. So, it can be hard to keep up. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. 168. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. e. Residential care settings. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. I have tried switching them on and then off multiple times. Options. Try with OpenDNS using 208. 4. For Business ; Existing Customer ; Broadband deals . If you changed the computer's network settings to use any Public DNS does that re-gain access. My Virgin Media App. All Rights Reserved1. ; Online: This tells your contacts if you are. Use the following steps to turn off parental control settings using the Family Link app: Open the Family Link app. Welcome to the community and thanks for taking the time to post your issue on the forums. saved changes reverting without obvious cause. Login in the the Virgin Media online account and try the to enable websafe. Manage Your Account. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. Social media guides. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Stay safe online. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Customer: replied 1 year ago. Parental controls are a set of tools designed to protect and keep children safe online. We give all our customers a complete, market leading security package called Virgin Media. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setYou can also use the PIN you’ve set up to control purchases made through Stream. The Gamer Lounge. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. resolved IP Address is 185. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Cleanhands50. Sabrina. Child safe not working. Not that he has chosen to turn on a child safe filter. Account - Cable. Web safe provides ultimate protection when using the internet. Despite the options showing as enabled on the Account Settings page, I can still access. It is managed from the Virgin Media online account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 67. 1. Used to work fine and now doesn’t work at all. Bypass Child Safe & Virus Safe. Here are our top tips to help you on your way. I've tried a router reboot but that has not fixed it. Account - Cable. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Editor’s Choice Try Risk-Free for 30 Days. I tried with Ope. 222 and 208. If you changed the computer's network settings to use any Public DNS does that re-gain access. Open a search engine of your choosing. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Click this link. 67. Chatter and natter. For more tips on how to keep your kids safe online,. --. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Dean_Lindson. Reply. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. 67. . Virgin Media. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. This is what I tried to enter. 220. Hello miniotaur. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. 8. Some things you can do are: View your current and previous bills.